How quickly will I receive my order?
All orders will be processed at the close of your book fair. For orders that select pick-up at school, books will be delivered and distributed at school within about 2 weeks of the close of the fair. If you would prefer a quicker turnaround, you may choose to pick-up your order directly from Little Shop of Stories. In this case, you will be notified via email when your order is ready. If for some reason, your book is backordered or will take more time, we will contact your directly with more info.
PLEASE NOTE: Things are getting so much better, BUT! We are still trying our best to navigate in a world filled with uncertainty, a pandemic, supply chain breakdown, staffing shortages, and natural disasters. This 2 week estimate above is based on ideal conditions.
If you are experiencing difficulty with your order or need to cancel because we could not meet your timeline, please contact our bookfair staff directly at email@example.com. We will do our best to resolve your issue.
I can't remember the custom link my school is supposed to use to get credit for online bookfair purchases?
There are so many things to keep up with and remember these days. No need for bookfairs to contribute to your stress! Click here to find all active bookfair links. Don't see the link for your school there? Double check the dates of your bookfair. Links will only be available during the week of your fair. If you have any questions or would like a purchase you made to be credited to your school, please contact our staff at firstname.lastname@example.org. We cannot guarantee that your school will receive credit for any orders not using the custom link OR any orders placed after the close of your bookfair, but we will do our best!
I can't find my teacher's wishlist online. What am I doing wrong?
Not all teachers have created an online wishlist. Never fear!! You can make a teacher donation online in any amount. If you would prefer to buy them a specific title from a wishlist that may not be online, reach out to them directly for some ideas. At that time, please let them know that the online wishlist exists and is an easy way for parents and supporters to buy books for the classroom all year long. Books make great holiday and appreciation gifts!
I forgot to include my school name and child's name with my order. What should I do?
No problem! Just email us directly at email@example.com with your order number and include the necessary info. We really only need this information if you have selected to pick-up your virtual bookfair order at school.
I completely forgot about bookfair, and placed an order for my school after the fair was over. Will my school still get credit?
Life happens, and we all need a little grace sometimes. Although we cannot guarantee that your school will receive credit for any orders placed after the close of your fair, we will do our best to try and make it happen. We are juggling lots of books, boxes, deliveries and partnerships, but when possible, we will apply your purchase to your school. Please email our staff at firstname.lastname@example.org with your order number, sales total, and school name.
One of the books I ordered is on backorder. What does this mean?
Although we are seeing a real improvement in availability these days, books will always be backordered. If something that you ordered is delayed or unavailable, we will contact you directly with more information. At that time, you can choose to cancel an item or wait until it becomes available again. If you have placed an order with several titles, the rest of your order will be delivered in a timely manner and will not be delayed because of the backorder. If you choose to wait on a delayed book, you may have to pick it up at the bookstore or cover shipping cost.
I saw an item at my bookfair at school, and I cannot find it on the website. Can I still order it?
If you cannot find an item on the website that you saw at your school, please contact our bookfair staff directly at email@example.com with the title or description of the item you are looking for. There are often non-book items at the bookfair that are not on the website. If we have the item that you are looking for in stock, we would be happy to save one for you!
Help! I never received my order.
We are sorry to hear that you never received your order. Please send an email to firstname.lastname@example.org with your order number or missing titles, and we will use our best detective skills to track your books down. We want to make sure that everyone receives their order!